COVID-19

Changes to our operations and service

Please bear with us and be kind to our staff

• Our opening hours have CHANGED.  During these challenging times, we remain committed to retaining the following core trading hours:

• 9-1 pm and 2-7pm Monday to Sunday 

• Outside of these times, our opening times may be variable and change suddenly depending upon staff health and operational safety. We will generally be working under closed-door conditions allowing us to safely catch up with dispensing
  

• We will no longer be operating a telephone prescription ordering service from the 1st Oct 20; we request you order using Mortimer Pharmacy's website, app or the surgery ordering system
  

• Please allow  4 working days between ordering and collecting your medicines
  

• To support the reduction of spread within our community, we are operating a one-in and one-out policy. Please leave a 2m gap between each person where possible

• In accordance with national recommendations, we advise that a face covering or mask must be worn before entering the Pharmacy premises

We will keep our phones manned during these core hours. However,  we are being inundated with calls and there may be times when we are not able to answer the phone as quickly as we would like. Please be patient with us as we are trying our very best under extremely demanding conditions

Thank you for the support and understanding you have shown us during these unprecedented times

Mortimer Pharmacy